Terms & Conditions
1. Fabrics
As the majority of our fabrics are hand woven and dyed you might sometimes encounter slight imperfections in the weave and colour. In our mind this adds to the character of the fabric and is what makes it stand apart from the mass produced alternatives. Also, there will be some minimal colour difference in between different batches of fabric.
2. Delivery Times & Charges
Delivery times are normally between 2 to 15 working days, depending upon what is ordered and whether it is in stock. However, during peak ordering times, like Christmas, or after a press release there might be a slight delay in which case we will notify you immediately. If you have a special date that you would like the product by please let us know and we will do our best to meet it. Please be aware that most of our products are made to order hence the delivery time.
We have tried to make the delivery charges as simple to understand as possible. If you have any questions, do not hesitate to contact us.
Royal Mail/Parcelforce - All UK deliveries are £2.75 per delivery address for orders under £12 and £4.95 for orders over £12
Due to the size and weight of Large Love Letters deliveries that include these are £9.95 per delivery address.
Courier/Guaranteed Next Day - Please contact us to arrange.
Overseas Delivery - Please contact us for prices and delivery times. We are planning to make this an automated service on the order page very soon.
Personal Gift Wrapping & Gift Tag Service
We will happily gift wrap your purchase and include a message on your behalf. This service costs £4.95. Please be sure to include your message on the order form.
For Standard and Luxury Love Letters we have a lovely white contemporary gift box for £5.95. Please be sure to include your message on the order form.
Sadly the Large Love Letters are just too big to gift wrap!
3. Returns Policy
As all our personalised products are made to order unfortunately we are unable to accept returns unless the products are faulty. For non personalised goods (plain bunting only) or for personalised goods that are faulty or different from those you ordered please return them to us within 7 days in the original packaging to our address below. We will send you the correct replacement or, if you prefer, a full refund together with a refund of your postage.
Jonny's Sister
Ford House
Closworth
Yeovil
Somerset
BA22 9RW
When returning items we recommend that you obtain a free receipt of postage from the Post Office as proof of postage, as we are unable to accept responsibility for parcels lost in transit.
4. Payment & Taxes
All prices quoted on this web site are accurate at the time of going to press and are quoted in pounds sterling.
Any customs or import duties levied once the packages reaches your destination country will be your responsibility as we have no control over these charges and cannot predict these charges.
5. Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The information you provide, enabling us to process your order and to provide you with the best possible service, will not be shared with any third parties unless you have given us your permission. The information we hold on you will be accurate and up to date. If you should find any inaccuracies we will delete or correct it immediately.
We store information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best possible service.
The type of information we will collect about you includes:
- your name
- address
- telephone number
- email address
We will never collect sensitive information about you without your consent.
The personal information that we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA we will always obtain your consent first.
If you have any questions/comments about privacy, please email us.
6. Complaints Procedure
We aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us on customerservices@jonnyssister.co.uk. Your complaint will be handled confidentially and we will acknowledge your correspondence swiftly by email or phone (please ensure we have your email and/or telephone details). At that time we will advise you how long it will take to resolve your complaint and we will give you a contact name and telephone number of the person handling your complaint. We will keep you informed throughout the process.
Our telephone/fax are charged at normal tariffs and whenever possible are answered in person. However, if you do happen to encounter an answering service please be assured that messages are picked up and acted upon on a regular basis.
7. Terms & Conditions
The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.
Confirmation and Governing Law
A contract between you and Jonny's Sister for the sale of our products will only exist once we confirm your order by contacting you to confirm that your order has been accepted.
The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, JONNY'S SISTER IS PROVIDING THIS WEBSITE AND IT'S CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, JONNY'S SISTER DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
Price and availability information is subject to change without notice.
Except as specifically stated on this website, to the fullest extent permitted at law, neither Jonny's Sister nor any of it's affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Jonny's Sister does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Jonny's Sister, its affiliates, directors, employees or other representatives.
8. HOW TO ORDER
Electronic Ordering
Payments for all products can be made by credit or debit card using our secure payment service provider. You can also order over the telephone. We accept all major credit cards including American Express.
Please complete and submit our online order form which can be accessed via the products shopping basket. Upon receipt of your order you will receive a confirmation email.
Credit Card Security: When the order is placed at our web site, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any Web site.
Ordering by cheque
Once you have completed and submitted your order form you will receive a confirmation email. Please print this and send it with your cheque, ensuring you include the delivery charge. Please put your cheque guarantee number on the back and make the cheque payable to Jonny's Sister. Your order will be put into production as soon as the cheque has cleared.
